Data Protection

R444 Privacy Policy — Our commitment to protecting your data

Your personal information is a trust we take seriously at r444. This page clearly explains what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026
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Core security principles

How we protect your privacy

The 6 core pillars of r444's Privacy Policy that keep your information completely safe.

End-to-end encryption

All your personal and financial information is protected with SSL 256-bit encryption. Every piece of data — from site access to transactions — remains fully encrypted.

Your data is never sold

R444 never sells your personal data to any third party. Your name, email, and mobile number — all your information stays completely private.

Minimal Data Collection

We only collect information that is strictly necessary to provide our services. We never ask for unnecessary or excessive data.

Secure Data Storage

Your data is stored on secure servers and undergoes regular security audits. Firewalls and multi-layer protection are in place to prevent unauthorized access.

Collected only with your consent

You give explicit consent at the time of registration. No information is used or shared without your consent, and you may withdraw it at any time.

Transparency & Accountability

We always operate transparently. You have the right to know how your information is being used, and we are committed to ensuring that.

1. Introduction & Scope

R444 (https://r444.im) is a trusted online betting and gaming platform in Bangladesh. We believe each member's personal data belongs to them — and protecting that data is our responsibility. This Privacy Policy explains what information r444 collects, how it is used, who it may be shared with, and the measures we take to keep your data safe.

This Privacy Policy applies to all r444 services — including the website, mobile app, live chat support, and email communications. By creating an account or using our services, you are considered to have accepted this Privacy Policy.

Our Core Principles: Your data is used solely to improve your experience — never sold or misused.

The matters covered in this policy are consistent with Bangladesh's prevailing digital security guidelines and international best practices. For any questions, please contact us at support@r444.im.

2. Information We Collect

R444 collects various types of information to provide members with the best possible service. This information comes from three main sources: details you provide directly, data collected automatically, and information received from third parties.

Information you provide directly:

Data Type Example When It Is Collected
Identity information Full name, date of birth, NID number During registration and KYC verification
Contact Information Email address, mobile number, physical address During registration and profile updates
Financial Information BKash/Nagad number, transaction history During deposits and withdrawals
Identity documents Copy of NID / Passport / Driving License During KYC Verification
Communication Records Support chat, email messages When using our support services

Automatically collected information:

  • Device Information: IP address, browser type and version, operating system
  • Usage data: Pages visited, time spent on each page, and links clicked
  • Transaction logs: Betting history, game sessions, win/loss records
  • Location Information: Approximate location (IP-based), not precise GPS coordinates
  • Cookies & Tracking: Session cookies, preference cookies
We never collect or store your bank account password, PIN, or full card number.

3. How Your Information Is Used

R444 uses the data it collects for specific, defined purposes. We never misuse data or use it beyond its intended scope — doing so would be against our policy.

  • Account Management: Keeping your account active, verifying your identity, and ensuring secure login.
  • Service delivery: Processing deposits, approving withdrawals, issuing bonuses, and managing betting services.
  • Customer Support: Resolving your questions and issues, and managing support tickets.
  • Security & fraud prevention: Detecting suspicious activity and preventing money laundering and fraud.
  • Legal Obligations: Meeting regulatory requirements and complying with KYC/AML rules.
  • Service improvement: Analysing user experience to improve and enhance the platform.
  • Promotional Communications: With your consent, we'll keep you informed about offers, bonuses, and updates — you can opt out at any time.
Important: If you no longer wish to receive promotional emails or SMS, click the "Unsubscribe" link at the bottom of any message or let our support team know.

4. Sharing Information with Third Parties

R444 never sells your data. However, in limited and specific circumstances, necessary information may be shared with trusted partners.

When and With Whom It May Be Shared:

  • Payment providers: bKash, Nagad, Rocket — necessary information is shared to process transactions.
  • Game software providers: Only game session data is shared with Live Casino and slots game providers.
  • Law Enforcement Agencies: With government authorities when required by a lawful order or ongoing investigation.
  • KYC Verification Services: Specific information shared with approved providers for identity verification purposes.
  • Technology Service Providers: Server hosting and cybersecurity — strictly for operational purposes, under confidentiality agreements.
All partners with whom data is shared are bound by strict non-disclosure agreements (NDAs). They are not permitted to use your information for their own purposes.

5. Cookies & Tracking Technologies

R444 uses cookies on its website to make your experience smoother and more convenient. Cookies are small text files stored in your browser.

Cookies We Use:

  • Essential Cookies: Maintaining login sessions and ensuring security — the site cannot function properly without these.
  • Functional Cookies: Remembering your language preference and display settings.
  • Analytics Cookies: To understand which pages are most visited — all data is anonymized.

You can disable cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some site features.

6. Data Retention Period

R444 retains your data only for as long as necessary — no longer. Once the retention period ends, data is securely deleted or anonymised.

Data Type Retention Period
Account & identity information 5 years after account closure
Transaction Records 7 years after the last transaction
KYC documents 5 years after account closure
Support Contact 2 years from the date of contact
Browsing & session logs 90 Days
Marketing Preferences Until unsubscribed

The above retention periods may be extended in cases of legal obligations or ongoing investigations.

7. Data Security Measures

R444 uses industry-leading technology and processes to keep your data secure. Our security team monitors all systems 24/7.

  • SSL/TLS 256-bit Encryption: All data transmitted via the website and app is encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security at login.
  • Regular Security Audits: Regular penetration testing conducted by third-party security experts.
  • Firewall & DDoS Protection: Server protection against cyber attacks.
  • Staff training: Only authorized staff can access specific data.
  • Backup & Recovery: Regular data backups and a disaster recovery plan are in place.
In the event of a data breach, we will notify affected members by email within 72 hours and provide guidance on the steps they should take.

8. Your Privacy Rights

Every r444 member has fundamental rights over their own data. We fully respect these rights and are committed to fulfilling them promptly.

1
Right to Access

You can request a full record of the personal information we hold about you. Complete details will be provided within 30 days.

2
Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. We will update it as quickly as possible.

3
Right to Erasure

Once your account is closed and all legal obligations have been fulfilled, you may request that your data be deleted.

4
Right to Restrict Processing

You may request that your data be used only for specific purposes, particularly when it comes to marketing.

5
Right to data portability

You may request an export of your information in a commonly used, readable format.

6
Right to Withdraw Consent

You may withdraw your consent to marketing communications or optional data processing at any time.

How to Exercise Your Rights: Email us at support@r444.im or reach out via live chat. We typically respond within 7–30 business days after identity verification.

9. Protection of Minors' Data

R444 is strictly for users aged 18 and above. We never knowingly collect data from or provide services to anyone under the age of 18.

Date of birth is verified at registration and age is confirmed during the KYC process. If an underage account is detected, it will be closed immediately and any collected data will be deleted.

If you believe a minor is using r444 without your knowledge, please notify us immediately at support@r444.im.

10. International Data Transfers

R444's servers and some technology partners may be located outside Bangladesh. In such cases, your data may be transferred to international servers.

Regardless of where data is transferred, we ensure that:

  • The recipient country or organization maintains adequate data protection standards.
  • Appropriate contractual safeguards are in place before any data is transferred.
  • Any transferred data is protected with the same level of encryption and security.
  • Third parties may only use your information for the specific purposes for which it was shared.

11. Changes to the Privacy Policy

R444 may update this Privacy Policy from time to time — when new services are added, laws change, or our processes improve. The "Last Updated" date at the top of the page will always reflect the most recent revision.

For significant changes, we will notify you in advance via your registered email or an on-site notification. Continued use of r444 after any changes takes effect will be considered acceptance of the updated policy.

Recommendation: Check this page from time to time and look at the "Last Updated" date to stay informed about our latest policy.

12. Contact & Complaints

For any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated privacy team. We are always ready to provide a prompt and effective resolution.

  • Email: support@r444.im
  • Live chat: Reach us directly via the chat icon at the bottom right of the website
  • Support Hours: 24 hours a day, 7 days a week
  • Response time: Typically within 24–72 hours

For further assistance, visit our FAQ Page View or Responsible Gaming Visit the page.

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